Refund policy
Thank you for shopping with us! Because we sell unique, fast-moving inventory, we do not accept physical returns or product exchanges.
However, your satisfaction is our priority. If your item arrives damaged, defective, or incorrect, we will gladly issue a full refund.
How to Request a Refund:
- Timeframe: Contact us within 14 days of delivery.
- Verification: Email us at [Your Contact Email] with your order number and clear photos showing the issue or damage.
- Processing: Once photos are verified, your refund will be processed back to your original payment method within 3–5 business days.
Seasonal & Holiday Items:
To keep our inventory current, all seasonal, holiday, and event-specific items (including but not limited to Christmas, Halloween, and summer seasonal goods) are Final Sale. Refund requests for seasonal items due to transit damage must be submitted before the holiday or event date. We cannot approve refund requests for seasonal items after the holiday has passed.
To keep our inventory current, all seasonal, holiday, and event-specific items (including but not limited to Christmas, Halloween, and summer seasonal goods) are Final Sale. Refund requests for seasonal items due to transit damage must be submitted before the holiday or event date. We cannot approve refund requests for seasonal items after the holiday has passed.
Items Lost in Transit:
If your tracking information shows your package was lost by the carrier or never arrived, please contact us within 30 days of the shipping date so we can issue a replacement or refund.
If your tracking information shows your package was lost by the carrier or never arrived, please contact us within 30 days of the shipping date so we can issue a replacement or refund.